Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...
We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.
The awards celebrate the achievements of women across the south-west region of the country. Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.
The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.
"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."
Karen Banfield, Echo Contact Centre Director
Further suggested reading:
Find out more about our outsourced contact centre services
Read Karen's latest blog: customer enquiry management in the UK care home sector
Discover our vision, mission and values
Echo Managed Services, the outsourced utility market specialist, has won its first major UK contract for its proprietary new cloud-based...
Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for...
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their...
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost...
Echo Managed Services has successfully secured a retender with Northern Ireland Water, extending their current Metering and Billing contract for...
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
