Echo Logo
Echo Logo

Echo's Karen Banfield wins outstanding leadership award

From the Knowledge Centre

Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...

We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.

The awards celebrate the achievements of women across the south-west region of the country. Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.

The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.

"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."

Karen Banfield, Echo Contact Centre Director


Further suggested reading:

Find out more about our outsourced contact centre services

Read Karen's latest blog: customer enquiry management in the UK care home sector

Discover our vision, mission and values



Share this article

More in the Knowledge centre

More News

News

Echo to deliver specialist customer service and new software to Northern Ireland Water

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…

Read
News

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.

Read
News

Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…

Read
News

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

Read

More Customer Contact & Engagement

Blog

Linking employee recognition programmes to customer satisfaction

The link between a strategic employee recognition programme and customer satisfaction should not be underestimated. Echo's Lead HR Business Partner…

3 November 2023 by Hannah Cook

Read
News

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.

Read
News

Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…

Read
Blog

Efficient customer service is critical as rising household bills cause anxiety for customers

One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email