Echo Logo

Echo's Karen Banfield wins outstanding leadership award

Karen-Banfield

Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...

We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.

The awards celebrate the achievements of women across the south-west region of the country.  Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.  

The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.

"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."

Karen Banfield, Echo Contact Centre Director


Further suggested reading:

Find out more about our outsourced contact centre services

Read Karen's latest blog: customer enquiry management in the UK care home sector

Discover our vision, mission and values



Share this article

More in the Knowledge Centre

More News

News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

READ
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

READ
News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at...

READ
News

Echo holds fundraising day to raise money for Acorns Children’s Hospice

Utility specialist raises £900 for Walsall children’s hospice

READ

More on Customer Contact & Engagement

News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at...

READ
Blog

How can the water sector climb up the customer satisfaction rankings?

Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in...

2 October 2019 by Monica Mackintosh

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.