Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...
We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.
The awards celebrate the achievements of women across the south-west region of the country. Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.
The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.
"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."
Karen Banfield, Echo Contact Centre Director
Further suggested reading:
Find out more about our outsourced contact centre services
Read Karen's latest blog: customer enquiry management in the UK care home sector
Discover our vision, mission and values
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...
Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...
Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...
More than a third of UK consumers would be happy for service providers to share their personal data with other...
Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
