Echo Logo

Echo's Karen Banfield wins outstanding leadership award

Karen-Banfield

Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...

We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.

The awards celebrate the achievements of women across the south-west region of the country.  Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.  

The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.

"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."

Karen Banfield, Echo Contact Centre Director


Further suggested reading:

Find out more about our outsourced contact centre services

Read Karen's latest blog: customer enquiry management in the UK care home sector

Discover our vision, mission and values



Share this article

More in the Knowledge Centre

More News

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

READ
News

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...

READ
News

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...

READ
News

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...

READ

More on Customer Contact & Engagement

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

READ
Blog

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...

30 April 2018 by Nigel Baker

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.