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Echo's Karen Banfield wins outstanding leadership award

From the Knowledge Centre

Karen was recognised at a recent prestigious awards ceremony, taking home the award for outstanding leadership and management...

We are delighted to announce that our contact centre director, Karen Banfield, has been recognised in the recent Bristol and Bath Women in Business Awards, winning the hotly contested outstanding leadership and management category.

The awards celebrate the achievements of women across the south-west region of the country. Karen's clear leadership and the high staff retention rates at our Echo Bristol site impressed the judging team.

The Bristol site is home to our multi-tenanted outsourced contact centre service, where we deliver complex multi-channel customer contact services on behalf of a wide range of businesses.

"I am absolutely delighted to win this award; particularly having seen the other two finalists in my category. It means a great deal to be recognised and I feel particularly fortunate to have been included in an awards process that recognises the achivements of women in business."

Karen Banfield, Echo Contact Centre Director


Further suggested reading:

Find out more about our outsourced contact centre services

Read Karen's latest blog: customer enquiry management in the UK care home sector

Discover our vision, mission and values



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