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Echo wins contract to deliver RapidXtra to Anglian Water Business

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Echo is delighted that its market leading billing and customer information system, RapidXtra, has been selected by Anglian Water Business to serve its commercial customers...

Echo Managed Services is delighted that its market leading billing and customer information system, RapidXtra, has been selected by Anglian Water Business to serve its commercial customers. Anglian Water Business has chosen RapidXtra as part of its strategy to actively compete for customers in the water retail market.

The competitive water retail market for commercial customers is set for major change and is due to open up further in 2017. In recognition of this, Anglian Water Business identified a need for a new system to service the requirements of its customers and to help give its retail business a competitive advantage. Anglian Water Business is the first major UK water company to have announced a system procurement of this kind.

Anglian Water Business wanted a system that is flexible and easy to configure, in order to meet the evolving competitive market requirements.

“We’ve chosen RapidXtra as our billing system primarily because it is ready for competition and the essential functionality required by customers is already in place. At Anglian Water Business we understand that every business is different, we pull out all the stops to provide a quality service, tailored to their exact needs and we know that Echo share this approach in the development of RapidXtra. This makes them the perfect partner as we continue our preparations for market opening.”

Jonathan Clarke, Head of Systems and Service at Anglian Water Business

Being built specifically for UK water, RapidXtra is ready for commercial customer competition. Features include consolidated billing, management of both wholesale and retail charges, highly developed web self-service and sophisticated CRM integration. It is highly customisable and flexible meaning it is ideally placed to cater for the ever-changing needs of customers as the competitive market for commercial customers evolves. In addition it is also available on a Software as a Service (SaaS) basis ensuring the system is affordable regardless of customer base.

“We are delighted that Anglian Water Business has chosen RapidXtra. Our wealth of experience of UK water billing system solution implementations, demonstrable track record of deployments to major water clients in the UK and strong partnership ethos means that Anglian Water Business can be confident that Echo is the right partner to deliver a cost-effective, low risk delivery implementation that is capable of meeting their future growth requirements.”

Monica Mackintosh, Business and Product Development Director of Echo Managed Services

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