Echo wins contract to deliver RapidXtra to Anglian Water Business

Echo Managed Services is delighted that its market leading billing and customer information system, RapidXtra, has been selected by Anglian Water Business to serve its commercial customers. Anglian Water Business has chosen RapidXtra as part of its strategy to actively compete for customers in the water retail market.

The competitive water retail market for commercial customers is set for major change and is due to open up further in 2017. In recognition of this, Anglian Water Business identified a need for a new system to service the requirements of its customers and to help give its retail business a competitive advantage. Anglian Water Business is the first major UK water company to have announced a system procurement of this kind.

Anglian Water Business wanted a system that is flexible and easy to configure, in order to meet the evolving competitive market requirements.

Being built specifically for UK water, RapidXtra is ready for commercial customer competition. Features include consolidated billing, management of both wholesale and retail charges, highly developed web self-service and sophisticated CRM integration. It is highly customisable and flexible meaning it is ideally placed to cater for the ever-changing needs of customers as the competitive market for commercial customers evolves. In addition it is also available on a Software as a Service (SaaS) basis ensuring the system is affordable regardless of customer base.