The Electoral Commission chooses Echo to manage helpline in the run up to the highly publicised EU Referendum in June 2016...
We're pleased to announce that Echo has been chosen by the Electoral Commission to support their EU Referendum campaign. The Electoral Commission is launching a nationwide press awareness campaign to give people all the essential information that they need in order to cast their vote in the EU Referendum on June 23rd.
Echo will manage the helpline to which enquiries from voters across England, Wales and Scotland will be directed. Our team will have a vital role in ensuring that callers are given the information on how to register to vote as well as talking callers through the eligibility criteria for voting and the voting process itself. Our team will handle calls in both English and Welsh.
"This is Echo's fifth year of working with the Electoral Commission. There has already been a high level of public and media interest in the EU Referendum, so we are anticipating a high volume of calls. As such we will deliver an agile operating model which can effectively scale up and down based on demand."
Karen Banfield, contact centre director (Echo Managed Services)
"We're pleased to be working with Echo to ensure voters receive all the information they need to be able to cast their vote with confidence."
Karim Aziz, deputy head of media and public affairs (The Electoral Commission)
Ends.
Further suggested reading:
- Find out more: Echo's outsourced contact centre services
- Research: customer service contact channel preferences
- Case study: RAF Recruitment
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