The Electoral Commission chooses Echo to manage helpline in the run up to the highly publicised EU Referendum in June 2016...
We're pleased to announce that Echo has been chosen by the Electoral Commission to support their EU Referendum campaign. The Electoral Commission is launching a nationwide press awareness campaign to give people all the essential information that they need in order to cast their vote in the EU Referendum on June 23rd.
Echo will manage the helpline to which enquiries from voters across England, Wales and Scotland will be directed. Our team will have a vital role in ensuring that callers are given the information on how to register to vote as well as talking callers through the eligibility criteria for voting and the voting process itself. Our team will handle calls in both English and Welsh.
"This is Echo's fifth year of working with the Electoral Commission. There has already been a high level of public and media interest in the EU Referendum, so we are anticipating a high volume of calls. As such we will deliver an agile operating model which can effectively scale up and down based on demand."
Karen Banfield, contact centre director (Echo Managed Services)
"We're pleased to be working with Echo to ensure voters receive all the information they need to be able to cast their vote with confidence."
Karim Aziz, deputy head of media and public affairs (The Electoral Commission)
Ends.
Further suggested reading:
- Find out more: Echo's outsourced contact centre services
- Research: customer service contact channel preferences
- Case study: RAF Recruitment
More in the Knowledge centre
More News
Echo supports digital transformation at Dŵr Cymru Welsh Water
Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
Affordability remains the top priority for the next generation of bill payers
Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…
More Customer Contact & Engagement
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…
Echo shortlisted for three prestigious awards
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…