Echo stars selected for UK National Contact Centre Awards

Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact Centre Awards run by the Call Centre Management Association (CCMA). Echo provides specialist multi-channel outsourced customer contact services, and the company’s Bristol site Contact Centre Manager - Vicci Procter, and Senior Learning and Development Consultant - Simon Thatcher, have successfully made it through the judging process to the hotly-contested final of the UK National Contact Centre Awards that seek to recognise those individuals making a difference in our industry.

Following an initial written entry Vicci and Simon hosted an intense judges’ visit at Echo’s Bristol contact centre. They, their peers and managers were panel-interviewed by industry expert judges about their respective roles and their passion for customer service excellence. Following the initial judging process, Vicci has now been shortlisted in the Call Centre Manager of the Year (under 100 seats) category and Simon in the Learning and Development Champion category. The final is taking place on 15th May during a gala dinner in central London.

Commenting on their shortlisting, Karen Banfield, Contact Centre Director at the Bristol site, said: “Obviously we are delighted for Vicci and Simon in getting through to the final judging process and the whole company will be rooting for them in the final. As a company we are 100% committed to quality – from our newest recruits on the contact centre floor right through the business. We were particularly proud that the CCMA judges commented on the passion and commitment to customer service shown by both our candidates during the interview process.”

About the CCMA and the UK National Contact Centre Awards

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational managers in their career development - working with their individual members to build skills and abilities.

Now in their 19th year, the National Contact Centre awards attract nominations from across the UK. The awards recognise individuals who go through a credible and robust judging process ensuring the awards remain independent and well respected. www.ccma.org.uk and www.ukcontactcentreawards.co.uk