Echo Logo

Echo shortlisted for three prestigious contact centre industry awards

From the Knowledge Centre

Echo selected for finals in both ‘Outsourcing Partnership of the Year’ and ‘Rising Star’ categories of the European Contact Centre and Customer Service Awards. Echo’s Simon Thatcher also shortlisted for National Contact Centre Awards ‘Quality Manager of the Year’ category.

Echo Managed Services’ expertise and track record in customer service excellence has received official industry recognition over the last few weeks after being shortlisted for three hotly contested awards. Both of Echo’s entries for ECCCSA 2015(European Contact Centre and Customer Service Awards) have been successfully shortlisted for the finals and Simon Thatcher has also been announced as a finalist for a National Contact Centre Awardin the Quality Manager of the Year category.

In the ‘Outsourcing Partnership of the Year’ ECCCSA category, Echo has been selected for the final on the strength of its consistently high quality work and relationship with RAF Recruitment. Echo has worked closely with RAF Recruitment for the last 15 years, supporting and developing its multi-channel candidate interactions – including Twitter and Facebook presences.

Echo employee – Huwaida Ismail – has completed the formal judging process for the ECCCSA Rising Star category – a section for industry professionals aged 30 or under who have delivered exceptional customer service performance during the last year. Huwaida was nominated following her outstanding leadership of the Historic Royal Palaces account where she led Echo’s Tower of London Remembers campaign selling ceramic poppies to commemorate the fallen in World War 1.

Simon Thatcher is looking forward to the final of the National Contact Centre Awards organised by the CCMA – the Contact Centre Management Association. He was nominated for the ‘Quality Manager of the Year’ following his participation in the P&Q challenge and the development and implementation of the company’s new knowledge platform. The winner will be announced at the CCMA gala dinner on the 20th May.

“The last 12 months have been an exciting time for Echo. We’ve managed some great accounts with exciting projects and fantastic people. To have our consistently high performance acknowledged externally by reaching the finals of three major industry awards is great news, and something that all Echo employees can be really proud of. It is external recognition of what we already believe internally – that Echo’s team is made up of amazing individuals and that our ongoing focus on building close relationships with our clients and addressing their bespoke needs leads to great customer experiences.”

Nigel Baker, Echo's Managing Director

Share this article

More in the Knowledge centre

More News

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read

More Customer Contact & Engagement

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

Read
News

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email