Echo shortlisted for three prestigious contact centre industry awards

Echo Managed Services’ expertise and track record in customer service excellence has received official industry recognition over the last few weeks after being shortlisted for three hotly contested awards. Both of Echo’s entries for ECCCSA 2015(European Contact Centre and Customer Service Awards) have been successfully shortlisted for the finals and Simon Thatcher has also been announced as a finalist for a National Contact Centre Awardin the Quality Manager of the Year category.

In the ‘Outsourcing Partnership of the Year’ ECCCSA category, Echo has been selected for the final on the strength of its consistently high quality work and relationship with RAF Recruitment. Echo has worked closely with RAF Recruitment for the last 15 years, supporting and developing its multi-channel candidate interactions – including Twitter and Facebook presences.

Echo employee – Huwaida Ismail – has completed the formal judging process for the ECCCSA Rising Star category – a section for industry professionals aged 30 or under who have delivered exceptional customer service performance during the last year. Huwaida was nominated following her outstanding leadership of the Historic Royal Palaces account where she led Echo’s Tower of London Remembers campaign selling ceramic poppies to commemorate the fallen in World War 1.

Simon Thatcher is looking forward to the final of the National Contact Centre Awards organised by the CCMA – the Contact Centre Management Association. He was nominated for the ‘Quality Manager of the Year’ following his participation in the P&Q challenge and the development and implementation of the company’s new knowledge platform. The winner will be announced at the CCMA gala dinner on the 20th May.