Echo shortlisted for five South West Contact Centre Forum awards

We are delighted to share the news that the team at Echo Bristol have been named as finalists in five categories of the prestigious 2016 South West Contact Centre Forum awards. These awards recognise the excellence and innovation delivered by contact centre businesses across the south west region of the UK.

In the company categories, Echo has been shortlisted for both the hotly contested 'outsourced contact centre of the year' and for 'best use of technology' in relation to our in-house training approach and platform EPOD.

In the individual categories, Echo Bristol's Head of Client Services, Nathan Barton, is a finalist for 'support manager of the year', Head of Contact Centre, Robert Carter-Edwards, is shortlisted for 'contact centre manager of the year' and Simon Thatcher, Echo Bristol's Senior Learning and Development Executive, has been announced as a finalist for 'trainer of the year'.

The awards ceremony takes place on July 14th in Bristol, and we wish the whole Echo Bristol team the best of luck on the night, and congratulate them on this well deserved prestigious contact centre industry recognition.

Suggested further reading:

• Blog: personalising employee learning & development
• Echo's outsourced contact centre solutions
• Case Study: The Tower of London remembers. Echo delivers