Echo Logo
Echo Logo

Echo shortlisted for five South West Contact Centre Forum awards

From the Knowledge Centre

Echo has been announced as a finalist in five categories of the prestigious 2016 South West Contact Centre Forum awards

We are delighted to share the news that the team at Echo Bristol have been named as finalists in five categories of the prestigious 2016 South West Contact Centre Forum awards. These awards recognise the excellence and innovation delivered by contact centre businesses across the south west region of the UK.

In the company categories, Echo has been shortlisted for both the hotly contested 'outsourced contact centre of the year' and for 'best use of technology' in relation to our in-house training approach and platform EPOD.

In the individual categories, Echo Bristol's Head of Client Services, Nathan Barton, is a finalist for 'support manager of the year', Head of Contact Centre, Robert Carter-Edwards, is shortlisted for 'contact centre manager of the year' and Simon Thatcher, Echo Bristol's Senior Learning and Development Executive, has been announced as a finalist for 'trainer of the year'.

The awards ceremony takes place on July 14th in Bristol, and we wish the whole Echo Bristol team the best of luck on the night, and congratulate them on this well deserved prestigious contact centre industry recognition.


Suggested further reading:


Share this article

More in the Knowledge centre

More News

News

Echo to deliver specialist customer service and new software to Northern Ireland Water

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…

Read
News

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.

Read
News

Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…

Read
News

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

Read

More Customer Contact & Engagement

Blog

Linking employee recognition programmes to customer satisfaction

The link between a strategic employee recognition programme and customer satisfaction should not be underestimated. Echo's Lead HR Business Partner…

3 November 2023 by Hannah Cook

Read
News

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.

Read
News

Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…

Read
Blog

Efficient customer service is critical as rising household bills cause anxiety for customers

One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email