Echo Logo

Echo shortlisted for five South West Contact Centre Forum awards

echo-eye

Echo has been announced as a finalist in five categories of the prestigious 2016 South West Contact Centre Forum awards

We are delighted to share the news that the team at Echo Bristol have been named as finalists in five categories of the prestigious 2016 South West Contact Centre Forum awards.  These awards recognise the excellence and innovation delivered by contact centre businesses across the south west region of the UK.

In the company categories, Echo has been shortlisted for both the hotly contested 'outsourced contact centre of the year' and for 'best use of technology' in relation to our in-house training approach and platform EPOD.

In the individual categories, Echo Bristol's Head of Client Services, Nathan Barton, is a finalist for 'support manager of the year', Head of Contact Centre, Robert Carter-Edwards, is shortlisted for 'contact centre manager of the year' and Simon Thatcher, Echo Bristol's Senior Learning and Development Executive, has been announced as a finalist for 'trainer of the year'.

The awards ceremony takes place on July 14th in Bristol, and we wish the whole Echo Bristol team the best of luck on the night, and congratulate them on this well deserved prestigious contact centre industry recognition.


Suggested further reading:


Share this article

More in the Knowledge Centre

More News

News

A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...

READ
News

Echo takes billing software global with first Australian water sector client

Victoria-based Coliban Water chooses Aptumo as its new customer billing software solution...

READ
News

Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...

READ
News

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...

READ

More on Customer Contact & Engagement

News

Echo named Outsourced Contact Centre of the Year for third successive year

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious...

READ
Blog

Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism

26 November 2018 by Monica Mackintosh

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

CALL

...or simply email us for a quick response.