Echo Logo

Echo retains outsourced contact centre of the year accolade

Awards Win Two

We are delighted to have been named the South-West's Outsourced Contact Centre of the Year for the second year running...

Our team are celebrating this week, having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year.

Our Bristol-based outsourced contact centre services team reclaimed the award following a strong year for Echo which has included a number of new client wins across the energy, care home and public sectors.

We have continued to expand our team and now employ over 100 people in our Bristol contact centre, serving a 27 strong client base. To service this growing client portfolio, we have recently recruited a number of new team members and are on the lookout for more talented employees to join our team as we continue to invest in the Bristol’s vibrant business scene.


“We are thrilled to have reclaimed this award for a second year running and it is testament to our team who have worked so hard to secure fantastic new clients and projects whilst continuing to deliver strong results for existing clients. As a business we have had a great year, resulting from our agility in setting up projects quickly and hitting the ground running, together with advisors who are empowered to be the best and stand as great brand ambassadors for our clients."

Monica Mackintosh, customer services director, Echo Managed Services

We’re really looking forward to the next 12 months, as we continue to support the changing needs of our clients and their customers with our flexible and proactive business model, and are looking forward to defending our title next year!

Now in its ninth year, the SWCCF Awards recognise the very best in the South West’s contact centre industry.

ENDS.

Suggested Further Reading



Knowledge Centre: Case Studies

The Tower of London Remembers. Echo Delivers

Share this article

More in the Knowledge Centre

More News

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

READ
News

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...

READ
News

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...

READ
News

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...

READ

More on Customer Contact & Engagement

News

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

READ
Blog

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...

30 April 2018 by Nigel Baker

READ
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.