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Echo retains outsourced contact centre of the year accolade

From the Knowledge Centre

We are delighted to have been named the South-West's Outsourced Contact Centre of the Year for the second year running...

Our team are celebrating this week, having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year.

Our Bristol-based outsourced contact centre services team reclaimed the award following a strong year for Echo which has included a number of new client wins across the energy, care home and public sectors.

We have continued to expand our team and now employ over 100 people in our Bristol contact centre, serving a 27 strong client base. To service this growing client portfolio, we have recently recruited a number of new team members and are on the lookout for more talented employees to join our team as we continue to invest in the Bristol’s vibrant business scene.

“We are thrilled to have reclaimed this award for a second year running and it is testament to our team who have worked so hard to secure fantastic new clients and projects whilst continuing to deliver strong results for existing clients. As a business we have had a great year, resulting from our agility in setting up projects quickly and hitting the ground running, together with advisors who are empowered to be the best and stand as great brand ambassadors for our clients."

Monica Mackintosh, customer services director, Echo Managed Services

We’re really looking forward to the next 12 months, as we continue to support the changing needs of our clients and their customers with our flexible and proactive business model, and are looking forward to defending our title next year!

Now in its ninth year, the SWCCF Awards recognise the very best in the South West’s contact centre industry.


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