Echo named Outsourced Contact Centre of the Year for third successive year

Echo reclaimed the award following another strong year for the business, which has included a number of new client wins across the utilities, transport, and education sectors.

Attended by 500 South West contact centre industry leaders, the annual awards recognise customer service excellence across the contact centre sector.

Judges were particularly impressed with Echo’s continued appetite for innovation and growth, with the business now employing over 140 people in its growing Bristol contact centre, serving a 25 strong client base. To service this growing client portfolio, Echo is on the lookout for more talented employees to join its team as it continues to grow and develop its customer service offering.

Now in its tenth year, the SWCCF Awards recognise the very best in the South West’s contact centre industry.