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Echo named Outsourced Contact Centre of the Year for third successive year

From the Knowledge Centre

Our Bristol-based contact centre is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Awards, for the third year running...

Echo reclaimed the award following another strong year for the business, which has included a number of new client wins across the utilities, transport, and education sectors.

Attended by 500 South West contact centre industry leaders, the annual awards recognise customer service excellence across the contact centre sector.

Judges were particularly impressed with Echo’s continued appetite for innovation and growth, with the business now employing over 140 people in its growing Bristol contact centre, serving a 25 strong client base. To service this growing client portfolio, Echo is on the lookout for more talented employees to join its team as it continues to grow and develop its customer service offering.

“The SWCCF awards are always something we at Echo look forward to, and we’re naturally thrilled to have scooped this accolade for the third year running. Overall, it’s been another fantastic year for the business, full of exciting client wins and innovative new projects, so it’s wonderful to have been recognised in this way for our efforts. We’ve got a great deal to look forward to in the next 12 months as we continue to support the changing needs of our clients and their customers and look forward to once again defending our title next year.”

Nigel Baker, managing director, Echo Managed Services

Now in its tenth year, the SWCCF Awards recognise the very best in the South West’s contact centre industry.

Echo retain Outsourced Contact Centre of the Year accolade

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