Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS billing solution for the global utility market.
Greg Horne has been appointed to drive forward an ambitious programme, which harnesses the vast experience and expertise of the team behind the UK’s market leading water billing software, RapidXtra. The programme will deliver an out-of-the-box proven cloud-based system that will provide all billing functionality global utilities need, together with tailored local features.
He will be responsible for ensuring the programme runs smoothly and will oversee the delivery of the core platform, which will provide a flexible, highly configurable and compliant solution to accurate and reliable billing and exceptional customer experiences.
Greg Horne, who boasts over 18 years’ tech & IT experience, is a digital business leader with extensive experience in engineering innovative digital solutions through multi-disciplined teams within complex global organisations and business start-ups. Greg joins from Affinity Water where he drove multiple transformation programmes.
“I’m delighted to be working with Echo on this exciting project which will deliver a whole host of new benefits to utility companies. The project is now well underway as we move into implementation phase, and we’re looking forward to revealing the new cloud SaaS platform to the global market.”
Greg Horne, programme director, Echo Managed Services
“We’re extremely pleased to have Greg on board with his wealth of experience and expertise. This is a key strategic programme for the business and Greg’s extensive background makes him the ideal candidate to run with this exciting new venture.”
Nigel Baker, managing director, Echo Managed Services
Ends.
Suggested Further Reading
Knowledge Centre: Research
The Secrets of Better Billing
Knowledge Centre: News
RapidXtra assists water companies as Open Water goes live
Knowledge Centre: Blog
Open Water. The start of a multi-utility revolution?
More in the Knowledge centre
More News
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…
Double win for Echo at the Northern Ireland Contact Centre Awards 2023
Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.
Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023
Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
More Billing & Customer Information Software
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Improving the experience for water customers during the cost-of-living crisis
According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…