Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS billing solution for the global utility market.
Greg Horne has been appointed to drive forward an ambitious programme, which harnesses the vast experience and expertise of the team behind the UK’s market leading water billing software, RapidXtra. The programme will deliver an out-of-the-box proven cloud-based system that will provide all billing functionality global utilities need, together with tailored local features.
He will be responsible for ensuring the programme runs smoothly and will oversee the delivery of the core platform, which will provide a flexible, highly configurable and compliant solution to accurate and reliable billing and exceptional customer experiences.
Greg Horne, who boasts over 18 years’ tech & IT experience, is a digital business leader with extensive experience in engineering innovative digital solutions through multi-disciplined teams within complex global organisations and business start-ups. Greg joins from Affinity Water where he drove multiple transformation programmes.
“I’m delighted to be working with Echo on this exciting project which will deliver a whole host of new benefits to utility companies. The project is now well underway as we move into implementation phase, and we’re looking forward to revealing the new cloud SaaS platform to the global market.”
Greg Horne, programme director, Echo Managed Services
“We’re extremely pleased to have Greg on board with his wealth of experience and expertise. This is a key strategic programme for the business and Greg’s extensive background makes him the ideal candidate to run with this exciting new venture.”
Nigel Baker, managing director, Echo Managed Services
Ends.
Knowledge Centre: Research
Knowledge Centre: News
Knowledge Centre: Blog
Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...
Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...
Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...
Echo's Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...
Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...
In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst...
2 January 2018 by Chris Cullen
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
...or talk to our live chat representative...
Chat now
