Echo Logo

Echo Managed Services appoints programme director

From the Knowledge Centre

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS billing solution for the global utility market.

Greg Horne has been appointed to drive forward an ambitious programme, which harnesses the vast experience and expertise of the team behind the UK’s market leading water billing software, RapidXtra. The programme will deliver an out-of-the-box proven cloud-based system that will provide all billing functionality global utilities need, together with tailored local features.

He will be responsible for ensuring the programme runs smoothly and will oversee the delivery of the core platform, which will provide a flexible, highly configurable and compliant solution to accurate and reliable billing and exceptional customer experiences.

Greg Horne, who boasts over 18 years’ tech & IT experience, is a digital business leader with extensive experience in engineering innovative digital solutions through multi-disciplined teams within complex global organisations and business start-ups. Greg joins from Affinity Water where he drove multiple transformation programmes.


“I’m delighted to be working with Echo on this exciting project which will deliver a whole host of new benefits to utility companies. The project is now well underway as we move into implementation phase, and we’re looking forward to revealing the new cloud SaaS platform to the global market.”

Greg Horne, programme director, Echo Managed Services

“We’re extremely pleased to have Greg on board with his wealth of experience and expertise. This is a key strategic programme for the business and Greg’s extensive background makes him the ideal candidate to run with this exciting new venture.”

Nigel Baker, managing director, Echo Managed Services

Ends.

Suggested Further Reading

Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge centre

More News

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read

More Billing & Customer Information Software

News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read
News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

Read
Blog

Billing software: time to say goodbye to monolithic monsters?

Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...

12 November 2019 by Monica Mackintosh

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email