Echo Logo

Echo Managed Services appoints programme director

Greg Horne 2

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS billing solution for the global utility market.

Greg Horne has been appointed to drive forward an ambitious programme, which harnesses the vast experience and expertise of the team behind the UK’s market leading water billing software, RapidXtra. The programme will deliver an out-of-the-box proven cloud-based system that will provide all billing functionality global utilities need, together with tailored local features.

He will be responsible for ensuring the programme runs smoothly and will oversee the delivery of the core platform, which will provide a flexible, highly configurable and compliant solution to accurate and reliable billing and exceptional customer experiences.

Greg Horne, who boasts over 18 years’ tech & IT experience, is a digital business leader with extensive experience in engineering innovative digital solutions through multi-disciplined teams within complex global organisations and business start-ups.  Greg joins from Affinity Water where he drove multiple transformation programmes.

“I’m delighted to be working with Echo on this exciting project which will deliver a whole host of new benefits to utility companies. The project is now well underway as we move into implementation phase, and we’re looking forward to revealing the new cloud SaaS platform to the global market.”

Greg Horne, programme director, Echo Managed Services

“We’re extremely pleased to have Greg on board with his wealth of experience and expertise. This is a key strategic programme for the business and Greg’s extensive background makes him the ideal candidate to run with this exciting new venture.”

Nigel Baker, managing director, Echo Managed Services


Suggested Further Reading

Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge Centre

More News


More consumers opt for ethical service providers

More than one in 10 consumers say they are increasingly likely to switch their business to a service provider which is...


Water companies face major challenges to reach high bar set for PR19

Recent results from The Institute of Customer Service's July 2017 UK Customer Satisfaction Index highlight just how far the water industry...


Echo retains outsourced contact centre of the year accolade

We are delighted to have been named the South-West's Outsourced Contact Centre of the Year for the second year running...


The UK is a nation of switchers

Switching or reviewing household utility or service providers is now viewed as an annual event by a third of consumers (33%),...


More on Billing & Customer Information Software


RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


5 ways for water companies to perfect better bills

Evolving and uncertain times in the water sector mean companies may soon face an uphill battle to maintain customer loyalty,...

Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...


Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.