Echo Managed Services appoints customer services director to its board

Echo Managed Services has appointed Rachael Merrell as its new customer services director, further strengthening its team as it continues to deliver service excellence for customers.

In her new role, Rachael will be leading Echo’s customer service teams as the water market specialist supports its customers through the existing AMP and into PR24.

Rachael was previously customer delivery director at Echo’s sister company, South Staffs Water, for five years and has a decade of experience in the utilities sector with an impressive career demonstrating a commitment to great customer service and commercially focused operations. She will enhance Echo’s existing team and will focus on managing the continual developments within the industry, helping to build and deliver the solutions that add value to their client’s customer experience strategies.