Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements.

The new offering has been launched in response to the changing demands of today’s competitive energy market, which has seen a huge uplift in new entrants in recent years. Echo currently works with 38 different utility companies.

The new platform allows energy companies to bolster their existing operations with a selection of services. These span across customer contact and engagement; revenue protection and debt collection; billing across multiple contact channels, on and off-line and field services using specialist, highly-skilled customer service consultants. Each can effectively ‘slot’ into service gaps, filling business requirements quickly and simply as they arise – something which may be particularly pertinent for smaller companies as they scale-up.

All services will be implemented by Echo’s highly experienced utilities team, and can range from small-scale, temporary support to a complete outsourced solution for a company’s customer-facing operations.