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Echo launches new modular offering for UK energy sector

From the Knowledge Centre

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement offering for energy companies...

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements.

The new offering has been launched in response to the changing demands of today’s competitive energy market, which has seen a huge uplift in new entrants in recent years. Echo currently works with 38 different utility companies.

The new platform allows energy companies to bolster their existing operations with a selection of services. These span across customer contact and engagement; revenue protection and debt collection; billing across multiple contact channels, on and off-line and field services using specialist, highly-skilled customer service consultants. Each can effectively ‘slot’ into service gaps, filling business requirements quickly and simply as they arise – something which may be particularly pertinent for smaller companies as they scale-up.

All services will be implemented by Echo’s highly experienced utilities team, and can range from small-scale, temporary support to a complete outsourced solution for a company’s customer-facing operations.

“As customers, we have more choice than ever before – and this is a great thing. For energy companies, this means that delivering exceptional service at all times becomes ever-more vital, whether you’re big or small; established or new. We understand this challenge. That’s why we have launched this new modular offering, which is set-up to help whenever and however you need us. Our compliant and specialist services are designed specifically for the energy sector and are already proven to build customer trust and deliver results. Be it a temporary or stopgap need or a longer term strategic aspiration, we’ll step in as and when we’re needed, to help keep customer-facing service levels consistently high.”

Monica Mackintosh, customer services director, Echo Managed Services

Suggested Further Reading

Knowledge Centre: Research

Energy Services Catalogue

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