Echo Logo

Echo in the running for eight industry awards

From the Knowledge Centre

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

Here at Echo, we are delighted to have been recently shortlisted as finalists in a wide range of award programmes both in England and Northern Ireland...


The Credit Awards
Echo's debt collection agency, Grosvenor Services, is a shortlisted finalist in the “outsourced collections provider of the year” category at the Credit Awards, the most prestigious credit industry awards scheme in the UK.

The Belfast Telegraph Business Awards
Echo's Northern Ireland team and our client, Northern Ireland Water, are joint finalists in the “excellence in innovation” category in these regional business awards, having been recognised for innovative customer engagement in the field.

The CCMA UK National Contact Centre Awards
Lorraine Griffin, Litigation Team Manager at Echo Walsall has been shortlisted as a finalist in the “service team manager of the year” category at these contact centre awards, having being recognised for the work she has been doing to support our client South Staff Water and their Assure social tariff.

The South West Contact Centre Forum Awards
Echo's Bristol team are celebrating after being announced as finalists in two categories of these contact centre awards. We'll be hoping to defend our "outsourced contact centre of the year" title, having won this accolade in 2016. In addition, Andrew Cook, one of our advisor team is shortlisted in the hotly-contested "best customer service representative" category.

The UK Care Home Awards
Echo Bristol is a shortlisted finalist for two categories of these care home industry awards; “best for professional services provider” and “best communications supplier”, having been recognised for the dedicated enquiry helpline service we run for The Caring Homes Group.

The Bristol Life Awards
Echo Bristol is also a finalist in the “business services” category at the first annual Bristol Life awards, having been recognised for our customer service excellence, agility and close client partnerships.

Echo's Andrew Cook
Echo's Lorraine Griffin

These award shortlistings are testament to the hard work of all our teams in servicing our clients and their customers. We are looking forward to hearing if we have been successful in winning one or more of these awards in the coming months.

Share this article

More in the Knowledge centre

More News

News

Echo supports digital transformation at Dŵr Cymru Welsh Water

Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...

Read
News

Coliban Water embraces new Aptumo billing software to benefit customers

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…

Read
News

Affordability remains the top priority for the next generation of bill payers

Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…

Read
News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read

More Cross Service

News

Affordability remains the top priority for the next generation of bill payers

Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…

Read
Research & Resources

Generation Z: A new wave of water customers

Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…

Read
News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read
News

Echo holds fundraising day to raise money for Acorns Children’s Hospice

Utility specialist raises £900 for Walsall children’s hospice

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email