Echo Logo
Echo Logo

Echo employees recognised at UK National Contact Centre Awards

From the Knowledge Centre

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...

Echo is delighted to announce success for its team at the 2018 CCMA UK National Contact Centre Awards, held in London on Tuesday May 15th.

The silver award for Learning and Development Team of the Year was presented to Echo's training team following a fantastic year that included the introduction of e-learning and a knowledge base tool to Echo's Walsall-based contact centre. Congratulations to the whole team: Kerry Hastings, Craig Harris, Elaine Kenyon and Mary Ann Lawrence.

Joanne Shepherd, Echo's Customer Experience and Quality Manager was awarded the silver accolade in the Customer Relations Manager of the Year category. Joanne was recognised for her work in customer experience improvement and complaint reduction.

Also named within the UK top 8 finalists in their areas of expertise were Echo's James Edwards in the Contact Centre Support Manager category and Jo Adams in the Team Manager - Multi-Channel category.

Congratulations to our team on their fantastic achievements.

Our Team
Our Awards

Share this article

More in the Knowledge centre

More News

News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
News

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Read
News

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Read
News

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Read

More Customer Contact & Engagement

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

Read
News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
Blog

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…

Read
News

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email