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Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

From the Knowledge Centre

We're pleased to announce our appointment to provide a national customer contact helpline supporting a newly launched, high-profile public information campaign on carbon monoxide poisoning.......

The Project Shout campaign, which is funded by Sprue Safety Products and backed by a national media publicity campaign, aims to educate people on the devastating effects of CO poisoning.

Under the new contract, we'll be managing all enquiries to the campaign helpline number, with enquiries predicted to include people calling to share their own stories and seek advice through to those interested in learning more about the campaign's associated products, such as CO detectors and alarms.

This is the latest in a string of high-profile public information campaigns which we've been pleased to support, including previous projects for the government's smoking cessation and drink, drugs and sexual advice lines for the Department of Health.

"We're thrilled to add another public information project to our roster. It's predicted that over 16 million UK homes could be at risk of CO poisoning, so this will be one of the most important campaigns we've worked on to date. We have extensive experience, plus the appetite to provide customer contact services that require a dynamic and agile operating model in order to support high-profile and unique client campaigns, involving both planned and unpredictable levels of demand."

Karen Banfield, Contact Centre Director - Echo Bristol


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