Echo makes new appointment to support continued growth in the South-West........
We are delighted to announce the appointment of a new contact centre manager to support Echo's continued growth in the South West.
This new appointment comes as we continue to expand our operations in Bristol, with 100 people now employed in the South West. With over two decades of experience in leading contact centre teams, Gail Bidder will oversea the operational delivery across Echo Bristol's contact centre clients.
"We're thrilled to welcome Gail to the team here in Bristol and are confident that her experience in leading busy contact centre teams will be instrumental in helping us grow further, expanding our client portfolio, and continuing to provide our clients and their customers with unrivalled customer service."
Karen Banfield, contact centre director, Echo Managed Services
This appointment is the latest great news for Echo Bristol, having recently been shortlisted for a number of awards including The Bristol Life Awards, The Institute of Customer Service's UK Customer Satisfaction Awards, and The UK Care Home Awards.
Ends.
Suggested Further Reading
Knowledge Centre: Blog
Care Homes: the customer contact challenge
Knowledge Centre: Research
Contact Centre Services Brochure
More in the Knowledge centre
More News
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.
North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
More Customer Contact & Engagement
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.