Echo makes new appointment to support continued growth in the South-West........
We are delighted to announce the appointment of a new contact centre manager to support Echo's continued growth in the South West.
This new appointment comes as we continue to expand our operations in Bristol, with 100 people now employed in the South West. With over two decades of experience in leading contact centre teams, Gail Bidder will oversea the operational delivery across Echo Bristol's contact centre clients.
"We're thrilled to welcome Gail to the team here in Bristol and are confident that her experience in leading busy contact centre teams will be instrumental in helping us grow further, expanding our client portfolio, and continuing to provide our clients and their customers with unrivalled customer service."
Karen Banfield, contact centre director, Echo Managed Services
This appointment is the latest great news for Echo Bristol, having recently been shortlisted for a number of awards including The Bristol Life Awards, The Institute of Customer Service's UK Customer Satisfaction Awards, and The UK Care Home Awards.
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Suggested Further Reading
Knowledge Centre: Blog
Care Homes: the customer contact challenge
Knowledge Centre: Research
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