Echo Logo

Echo Appoints New Bristol-based Contact Centre Manager

From the Knowledge Centre

Echo makes new appointment to support continued growth in the South-West........

We are delighted to announce the appointment of a new contact centre manager to support Echo's continued growth in the South West.

This new appointment comes as we continue to expand our operations in Bristol, with 100 people now employed in the South West. With over two decades of experience in leading contact centre teams, Gail Bidder will oversea the operational delivery across Echo Bristol's contact centre clients.

"We're thrilled to welcome Gail to the team here in Bristol and are confident that her experience in leading busy contact centre teams will be instrumental in helping us grow further, expanding our client portfolio, and continuing to provide our clients and their customers with unrivalled customer service."

Karen Banfield, contact centre director, Echo Managed Services

This appointment is the latest great news for Echo Bristol, having recently been shortlisted for a number of awards including The Bristol Life Awards, The Institute of Customer Service's UK Customer Satisfaction Awards, and The UK Care Home Awards.

Ends.

Share this article

More in the Knowledge centre

More News

News

Echo supports digital transformation at Dŵr Cymru Welsh Water

Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...

Read
News

Coliban Water embraces new Aptumo billing software to benefit customers

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…

Read
News

Affordability remains the top priority for the next generation of bill payers

Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…

Read
News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read

More Customer Contact & Engagement

News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

Read
News

Echo shortlisted for three prestigious awards

We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email