Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...
Grosvenor Services was recently audited by Achilles as part of the UVDB category B2 verification process.
The Achilles UVDB Verify Audit provides pre-qualification assurance for utilities companies; enabling access to suitably pre-qualified suppliers they can confidently invite to tender.
Grosvenor achieved near-perfect scores across the board – 99% for Health and Safety, 100% for Environment, 100% for Quality and 100% for CSR.
“These are truly fantastic results which are testament to the hard work of the whole team, and to the high standards we all work to. Our verification enables us to demonstrate our excellence to both our existing and potential utilities clients.”
Lloyd Birkhead, managing director, Grosvenor Services
Knowledge Centre: News
Knowledge Centre: Research
Knowledge Centre: Blog
Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...
Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...
Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...
Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...
6 March 2018 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
...or talk to our live chat representative...
Chat now
