Echo Logo

Recruiting for the RAF hits new heights

From the Knowledge Centre

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn how Echo's outsourced customer service partnership with RAF Recruitment helped to achieve a 400% uplift in candidate registrants and delivered first class candidate experiences.

Download the Echo and RAF case study here.

Share this article

More in the Knowledge centre

More Case Studies

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Read
Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…

Read
Case Study

Echo and Caring Homes: effectively handling new enquiries

Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced…

Read
Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Read

More Customer Contact & Engagement

News

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Read
News

Water companies’ apps way off expectations of Gen Z digital natives

Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…

Read
News

Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers

New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…

Read
News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email