
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates.
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A new customer-centric approach to debt collection
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Collecting debt for Scottish Power - the customer-centric approach
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how…
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Smart technology: the future of customer service in the water sector
More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be…
Echo expands its management development initiatives by launching ACE – Advanced Capability in Echo – for its frontline leaders
Our people are our most valuable asset so helping them to develop their skills and progress their careers is a…
Double win for Echo at Contact Centre Network Northern Ireland Awards
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services and billing software for the water industry, is…
Exceptional customer service will help customers navigate tough financial times
Exclusive Interview: Rachael Merrell, Customer Services Director at Echo - first published on H20 Global News.