Echo and Caring Homes: effectively handling new enquiries
Published February 8th 2017 in Customer Contact & Engagement by Caroline Boden
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates.
More in the Knowledge centre
More Case Studies
Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Revenue protection: supporting the fight against energy theft
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…
A new customer-centric approach to debt collection
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
Collecting debt for Scottish Power - the customer-centric approach
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how…
More Customer Contact & Engagement
Smart technology: the future of customer service in the water sector
More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be…
Echo expands its management development initiatives by launching ACE – Advanced Capability in Echo – for its frontline leaders
Our people are our most valuable asset so helping them to develop their skills and progress their careers is a…
Double win for Echo at Contact Centre Network Northern Ireland Awards
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services and billing software for the water industry, is…
Exceptional customer service will help customers navigate tough financial times
Exclusive Interview: Rachael Merrell, Customer Services Director at Echo - first published on H20 Global News.