Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how a customer-centric approach, that places customer service at the heart of the operation, protects customer relationships and brand reputation and importantly collects more.
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...
Echo's Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...
Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...
6 March 2018 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
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