Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how a customer-centric approach, that places customer service at the heart of the operation, protects customer relationships and brand reputation and importantly collects more.
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
