Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how a customer-centric approach, that places customer service at the heart of the operation, protects customer relationships and brand reputation and importantly collects more.
Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...
Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...
39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...
In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the...
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
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