A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which sectors switching is most prevalent, switching prompts, switching experiences and post-switch feelings...
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Knowledge Centre: Research
Retaining Customers in a World of Choice
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Native to Salesforce, Aptumo stands out as a game-changing solution for water utilities looking to digitise operations, enhance customer engagement…
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Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
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Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
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Rebrand to take Echo into its next era
Today marks a new chapter for Echo as it launches a refreshed brand identity.
Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…
Mentoring to support talent and succession planning
This month is National Mentoring Month and our group head of marketing and communication caught up with Echo's lead HR…
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…