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Echo individuals nominated for contact centre industry awards programmes

From the Knowledge Centre

What is the secret of Echo’s strength? Our people!

What is the secret of Echo’s strength? Our people!

At Echo we pride ourselves on delivering the highest levels of customer service on behalf of our clients. We achieve this not just through our expertise, our technologies and processes, and our proven contact centre infrastructure, but primarily through the calibre and commitment of our people.

From advisors right through to our Board of directors we’ve got some amazing people who collectively make up the Echo team. Internally we’re active in recognising great performance, but it’s always gratifying when our people are recognised externally.

Only last week our Head of Client Service Delivery – Nathan Barton – ranked among the finalists in The Call Centre Outsourcing Guide’s ‘The most influential people in call centre outsourcing’ listings voted for by industry colleagues among its global readership. In summarising Nathan’s placing among the finalists, the Guide said: ”Nathan has been able to harness Echo’s agility and flexibility to create truly bespoke engagement programmes for customers. By extending what’s possible for clients, Echo has been able to create campaigns that go beyond simple customer contact to enable real change for organisations such as the Department of Health and the RAF.” That’s a fantastic achievement for Nathan and Echo, so congratulations to him.

Also, as the award season gets into full swing in the run up to Christmas, Echo’s own Head of Service Delivery for Northern Ireland Jim White, our new Operations Director, Steve Wrench, and Nathan Barton again have all also been nominated for Call Centre Helper’s Most Respected People in the Contact Centre Industry 2014. Karen Banfield, Contact Centre Director at Echo Bristol has been shortlisted in Contact Centre STARS™ 2014 awards in the Super STAR - UK's Most Respected And Influential Contact Centre Leader category.

Hopefully our colleagues will collect plenty of votes, and we’ll have more good news to share with you soon!

Over the next few months we’re looking to feature more ‘Echo Faces’ in our blog – from the advisors who handle customer interactions, to the client managers that help our customers realise their customer service ambitions.

We have some great stories to share – and we’re particularly keen to feature updates about people that have really developed their careers with Echo. Being an advisor is a complex job – representing our clients’ brands to their customers though voice, email, web chat and even social media channels such as Facebook and Twitter. We find that being an advisor provides a powerful springboard to branch out into different customer service careers – perhaps moving from one client to another as people develop their skills and multi-channel expertise. Others may progress as team leaders or take on management roles within the company, bringing a real understanding of how customer service actually works!

We plan to share the first of our advisor features with you over the next few weeks. In the meantime please do take a moment to vote for Jim, Steve and Nathan or vote for Karen.

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