Echo Logo
Echo Logo

Echo individuals nominated for contact centre industry awards programmes

From the Knowledge Centre

What is the secret of Echo’s strength? Our people!

What is the secret of Echo’s strength? Our people!

At Echo we pride ourselves on delivering the highest levels of customer service on behalf of our clients. We achieve this not just through our expertise, our technologies and processes, and our proven contact centre infrastructure, but primarily through the calibre and commitment of our people.

From advisors right through to our Board of directors we’ve got some amazing people who collectively make up the Echo team. Internally we’re active in recognising great performance, but it’s always gratifying when our people are recognised externally.

Only last week our Head of Client Service Delivery – Nathan Barton – ranked among the finalists in The Call Centre Outsourcing Guide’s ‘The most influential people in call centre outsourcing’ listings voted for by industry colleagues among its global readership. In summarising Nathan’s placing among the finalists, the Guide said: ”Nathan has been able to harness Echo’s agility and flexibility to create truly bespoke engagement programmes for customers. By extending what’s possible for clients, Echo has been able to create campaigns that go beyond simple customer contact to enable real change for organisations such as the Department of Health and the RAF.” That’s a fantastic achievement for Nathan and Echo, so congratulations to him.

Also, as the award season gets into full swing in the run up to Christmas, Echo’s own Head of Service Delivery for Northern Ireland Jim White, our new Operations Director, Steve Wrench, and Nathan Barton again have all also been nominated for Call Centre Helper’s Most Respected People in the Contact Centre Industry 2014. Karen Banfield, Contact Centre Director at Echo Bristol has been shortlisted in Contact Centre STARS™ 2014 awards in the Super STAR - UK's Most Respected And Influential Contact Centre Leader category.

Hopefully our colleagues will collect plenty of votes, and we’ll have more good news to share with you soon!

Over the next few months we’re looking to feature more ‘Echo Faces’ in our blog – from the advisors who handle customer interactions, to the client managers that help our customers realise their customer service ambitions.

We have some great stories to share – and we’re particularly keen to feature updates about people that have really developed their careers with Echo. Being an advisor is a complex job – representing our clients’ brands to their customers though voice, email, web chat and even social media channels such as Facebook and Twitter. We find that being an advisor provides a powerful springboard to branch out into different customer service careers – perhaps moving from one client to another as people develop their skills and multi-channel expertise. Others may progress as team leaders or take on management roles within the company, bringing a real understanding of how customer service actually works!

We plan to share the first of our advisor features with you over the next few weeks. In the meantime please do take a moment to vote for Jim, Steve and Nathan or vote for Karen.

Share this article

More in the Knowledge centre

More Blog

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

Read
Blog

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…

Read
Blog

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…

Read
Blog

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.

Read

More Customer Contact & Engagement

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

Read
News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
Blog

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…

Read
News

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email