A short animation outlining the current picture of UK debt collection processes and the impact they have on customers, both good and bad...
Knowledge Centre: Research
Knowledge Centre: Blog
Knowledge Centre: Blog
Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...
7 January 2019 by Andy Mack
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for...
23 August 2018 by Andy Mack
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
