A short animation outlining the current picture of UK debt collection processes and the impact they have on customers, both good and bad...
Knowledge Centre: Research
Knowledge Centre: Blog
Knowledge Centre: Blog
Our latest blog about customer complaints, pinpointing the root cause & learning from criticism
26 November 2018 by Monica Mackintosh
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer...
23 August 2018 by Nigel Baker
In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the...
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
