
A short animation outlining the current picture of UK debt collection processes and the impact they have on customers, both good and bad...
Suggested Further Reading
Knowledge Centre: Research
Counting the cost of debt recovery
Knowledge Centre: Blog
Social media: an important customer contact channel
Knowledge Centre: Blog
Water market reform: collecting debt whilst retaining customers
More in the Knowledge centre
More Blog
Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
12 February 2021 by Andy Mack
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
12 November 2019 by Monica Mackintosh
How can the water sector climb up the customer satisfaction rankings?
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
2 October 2019 by Monica Mackintosh
CSDs: don’t let technology hinder customer experience!
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
More Debt Recovery & Revenue Management
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…
A quarter of UK residents would turn a blind eye to energy theft
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead