A short animation outlining the current picture of UK debt collection processes and the impact they have on customers, both good and bad...
Suggested Further Reading
Knowledge Centre: Research
Counting the cost of debt recovery
Knowledge Centre: Blog
Social media: an important customer contact channel
Knowledge Centre: Blog
Water market reform: collecting debt whilst retaining customers
More in the Knowledge centre
More Blog
Neurodiversity inclusion in the workplace
Rachael Merrell, Customer Service Director explains how water companies can better support and communicate with customers who are neurodivergent.
26 September 2024 by Rachael Merrell
Navigating risk and assumptions in digital transformation
Transformation leaders, it’s all too easy to see a growing risk register and feel overwhelmed.
8 August 2024 by Matt Bowd
How the senior leaders of the water sector can learn from customer-facing staff
Discover how multi-level feedback systems can revolutionise customer service in the water sector
Enhancing our employee development programme to foster long-term growth
We are pleased to have bolstered our employee development offering with a range of new learning and development programmes, including…
More Debt Recovery & Revenue Management
Payment plans top the list of debt management options for UK water customers
In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software,…
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…