A short animation outlining the current picture of UK debt collection processes and the impact they have on customers, both good and bad...
Knowledge Centre: Research
Knowledge Centre: Blog
Knowledge Centre: Blog
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector, in...
2 October 2019 by Monica Mackintosh
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
Monica Mackintosh, MD at UK utility sector outsourcer Echo Managed Services, discusses the UK Customer Satisfaction Index and how the...
31 May 2019 by Monica Mackintosh
Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...
7 January 2019 by Andy Mack
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
