10 Dos and Don'ts For Successful Web Chat Engagement
Published August 21st 2015 in Customer Contact & Engagement by Caroline Boden
Web chat is clearly one of the fastest growing customer contact channels in UK contact centres today. With usage gathering pace, it's essential to apply the same levels of quality monitoring and control used for more established customer contact channels. With this in mind, here are our 10 dos and don'ts for successful web chat engagement............
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