10 Dos and Don'ts For Successful Web Chat Engagement
Published August 21st 2015 in Customer Contact & Engagement by Caroline Boden
Web chat is clearly one of the fastest growing customer contact channels in UK contact centres today. With usage gathering pace, it's essential to apply the same levels of quality monitoring and control used for more established customer contact channels. With this in mind, here are our 10 dos and don'ts for successful web chat engagement............
Like these tips? Why not find out more about effective customer contact and engagement strategies?
More in the Knowledge centre
More Blog
Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
12 February 2021 by Andy Mack
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
12 November 2019 by Monica Mackintosh
How can the water sector climb up the customer satisfaction rankings?
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
2 October 2019 by Monica Mackintosh
CSDs: don’t let technology hinder customer experience!
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
11 June 2019 by Andy Mack
More Customer Contact & Engagement
Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.