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January 2nd 2018

A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst looking at what service providers can do to improve this key customer touchpoint...


August 2nd 2017

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...


April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


February 15th 2017

1 in 5 select their provider based on perks and benefits

New research from Echo reveals a fifth of UK consumers choose everyday service providers based solely on the perks and...


December 9th 2016

5 ways for water companies to perfect better bills

Evolving and uncertain times in the water sector mean companies may soon face an uphill battle to maintain customer loyalty, retention and trust. Here, we look at whether perfecting better bills is key to success in the new competitive landscape...


November 28th 2016

Billing trends leading to loss of customer trust

Echo's latest consumer research reveals that poor billing practices and pushing direct debit arrangements, leads to consumers losing trust in...


October 11th 2016

Echo helps water companies prepare for Open Water

Echo helps seven water companies prepare for Open Water with MOSL certification...


May 23rd 2016

Kelda Water Services Retail chooses Echo's RapidXtra

To underpin its plans to compete in the non-household retail market, Kelda Water Services Retail (KWSR) has chosen Echo's market...

Case Study

October 9th 2015

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...


June 25th 2015

Echo sponsors Water Market Reform Conference

Water industry specialist Echo Managed Services supports 2nd July conference focused on helping water companies meet 2017 retail competition challenges.

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