Case study: Echo India business process outsourcing

Find out how Integrated Water Services Water Hygiene created efficiencies in its processes whilst having greater control and a cost saving of 50% by outsourcing its CAD drawings to Echo India.

Supporting Welsh Water’s Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer transactions for the most common, high-volume customer contact types.

RapidXtra supports Welsh Water’s delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that was cost effective and that supported a customer first culture was needed.