An integrated services group that operates two regulated water companies and complementary non-regulated businesses that serve water and adjacent sectors.
Regulated clean water supplier to customers in West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire.
Regulated clean water supplier to customers in Cambridge, from Ramsey in the north, Gamlingay in the west, Balsham in the east and Melbourn in the south.
Water and gas pipeline and associated asset engineering specialist
Borehole drilling and maintenance experts
Water sector leak detection and technical services specialist
Offers services to mitigate and manage risk from mechanical and electrical failures
Maintaining water and wastewater essential infrastructure and assets
Consultancy and technical support for water systems health and safety, hygiene and maintenance
Earthing, lightning protection, surge protection, height safety and EV charging services
Water sector customer service and billing software specialist
UK’s Premier Supplier of Finest Tanker Spring Water
Provides and services high quality bottled water and mains fed dispensers
The UK’s largest independent multi utility infrastructure provider
In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software, has shown that payment plans are the most popular form of financial support for water customers.
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to delay payment to their water provider, according to new research.
In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the evolving role of collections teams.
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers for help.
Echo and Northern Ireland Water scoop the Customer Facing Team of the Year award at the prestigious Utility Week Awards 2016.
With more than 2.5 million UK households reported to struggling to pay their water bills, a robust early arrears debt strategy can be the most effective intervention to get customers back on track, and reduce bad debt levels.