Rebrand to take Echo into its next era

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Today marks a new chapter for Echo as it launches a refreshed brand identity.

Echo Managed Services appoints Hayley Monks as new MD

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Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business, following Monica’s decision to take up a new external opportunity.

Mentoring to support talent and succession planning

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This month is National Mentoring Month and our group head of marketing and communication caught up with Echo's lead HR business partner, Hannah Cook.

Echo to deliver specialist customer service and new software to Northern Ireland Water

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Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process.

Affordability remains the top priority for the next generation of bill payers

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Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our latest research highlights that affordability remains this group's top concern.

Generation Z: A new wave of water customers

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Our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes and preferences when it comes to water and sewerage providers.