UK billpayers want more transparency in water supplier expenditure

Water bills, do they need more transparency? 65% of consumers would like to know how their money is spent.

National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)

Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now imagine if water billing worked the same way.

Pelican business services chooses Echo’s Aptumo billing solution

The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.

Beyond billing: Why innovation starts where customers feel it

Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.

Financing the Future: Why agile platforms are key to solving Utilities’ #1 challenge

Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for capital improvements.

Echo Managed Services sponsors VicWater 2025 Annual Conference

Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference

Water utilities don’t need more integration. They need control.

Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce.

How you can avoid burning time and energy – and ultimately, burning out your team

Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how pre-integrated billing platforms make it harder than necessary for you and your team.

Echo Managed Services to Attend VicWater 2024 Annual Conference

Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place from 10th to 12th September at The Langham, Melbourne.

Affordability and the water sector: how water companies can support their customers through these turbulent times

We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re dealing with those changes, and what their expectations are for the next few months.