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Senior Collections Advisor- 12 Month FTC

Walsall, West Midlands

Closing date April 5th 2019

Salary £ 22,000 -£26,000

37.50 Hours

2.0 Positions Available


Senior Collections Advisor - 12 month Fixed Term Contract

Echo helps utility companies deliver a quality end-to-end customer journey. Our core services improve your customer contact, revenue protection, debt collection and billing processes to enhance your customers' experiences and build loyalty whilst minimising cost to serve.

We are looking for experienced Senior Collections Advisors with a proven track record of delivering excellent cash collections performance by delivering fair and affordable payment arrangements for our customers.

This role will not only involve delivering against challenging personal performance targets, but will also be a key part of driving improved performance amongst the rest of the collections advisors by:

  • Leading by example in all key performance indicators (KPI’s).
  • Assisting the Collections team manager in providing effective coaching to other team members.
  • Championing continuous improvement within the collections department by highlighting opportunities for improvements for our customers, business performance and colleagues.

Senior Collections Advisor will be responsible for:

  • Collecting funds from customers who have fallen into arrears on their water bill
  • Offer excellent customer service which goes beyond customer expectations
  • Able to identify and assist vulnerable customers
  • Ensure call quality is adhered to at all times

What we’re looking for….

  • A proven and experienced collector capable of hitting challenging KPI’s within a contact centre environment.
  • Experience in coaching and driving performance of others within a collections environment.
  • Experience in dealing with customers in financial difficulty
  • Self-motivated, flexible and hardworking
  • CICM qualified is desirable but not essential.
  • Experience within the water/utilities sector desirable but not essential.

Benefits include Free on Site Parking, Canteen and Gym on site.


If you are an internal applicant the position will be for a 12 month Secondment.

To apply for this role please send your CV to IWantToWork@echo-ms.com before the closing date.

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