Echo Logo

Salesforce Administrator 

India

Closing date March 28th 2019

Salary Dependent upon expreience

37.50 Hours

1 Position Available


Salesforce Administrator

Background

Echo Managed Services is currently driving an ambitious cloud transformation programme of its legacy CRM & Billing platform.  Partnering with Salesforce and Accenture, Echo will deliver the first fully cloud SaaS Customer Intelligence and Billing SaaS Solution for the Global Utility Market. 

Our aim is to have SaaS that can: enable a single view of a customer, be affordable, be scalable, be highly configurable, be dependable, be easy to use and enable seamless integration.  

We are a progressive organisation seeking to attract candidates who will relish the technical challenge and opportunity to develop their skills.  There will be opportunity to travel globally and to the UK. 

Please see our website for more information https://www.echo-ms.com/progra...    

The Role

The Salesforce Administrator will have the capability to communicate effectively with cross discipline teams including both technical and non-technical stakeholders to deliver the best possible solutions.  Reporting to a Senior Onshore Analyst, applicants will be able to communicate directly with our business analysis team to understand their needs and enhance and administer the system accordingly. The Administrator will also perform basic updates, such as add/delete users, and adding basic custom fields. 

Key responsibilities

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Coordinate the evaluation, scope and completion of new development requests.
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Work independently to define and document development requirements
  • Analyze and troubleshoot live issues when required
  • Keep your Salesforce knowledge up to date in a fast moving and evolving IT and Digital function

Skills Required

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required

  • 3+ years of experience as a Salesforce.com administrator
  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or AGILE environment preferred
  • Good understanding of Deployment Process (Jenkins and GIT knowledge preferred)

To apply please email your CV to iwanttowork@echo-ms.com before the closing date.

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