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Offshore and Field Support Admin / Wholesale Service Desk (Internal Only - 6 Month Secondment)

Walsall, West Midlands

Closing date July 30th 2021

Salary £19,000

37.5 Hours

1 Position Available

Key Responsibilities:

  • To support Offshore in all queries, have in relation to work streams in both the household and non-household space
  • Liaising with the Field Team to support the booking of meter read appointments and providing account information
  • Booking in returned meter reads and arranging check readings
  • Provide support for adhoc requests
  • Support the monthly extraction process to cover absences
  • Support the Wholesale Service Desk team in raising and completing Retailer requests, raising operational requests
  • Providing updates to Retailers following on from operational works completed
  • Dealing with telephone enquiries from Retailers in regards to open cases for their customers
  • Dealing with telephone enquiries from Non-Household customers in regards to supply emergencies

Experience:

  • Awareness of, and strong commitment to, customer care.
  • Strong communication skills, with an ability to engage others, demonstrate active listening and proficient in the art of negotiation.
  • Strong knowledge and experience of Supply elements of role
  • Knowledge of the metering processes Offshore complete
  • Experience of training others to a high standard
  • Experience in working on Maximo & CMOS
  • Knowledge of the Household/Non Household split and the metrics around this

Skills:

  • Excellent written and verbal communication skills, both with internal and external customers.
  • Ability to continuously learn new processes and develop appropriate skills.
  • A level of numeracy and literacy which includes the ability to work with contact centre statistics and report on these to management.
  • Ability to organise and prioritise own workload.
  • Flexible and creative approach to problem solving.
  • Ability to work under pressure and to deadlines.
  • Ability to conduct themselves professional on a Business to Business level

Personal Characteristics:

  • Excellent organisation skills
  • Flexible
  • Approachable
  • Results focused
  • Innovative
  • Motivated
  • Reliable

Qualifications:

  • GCSE or equivalent in English & Mathematics

If you are interested in this role then please send your CV to Iwanttowork@echo-ms.com by the 30th July 2021

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