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Customer Service Advisors

Walsall, West Midlands

Closing date July 23rd 2019

Salary £16,200.00

37.50 Hours

6.0 Positions Available


Echo Managed Services is part of South Staffordshire PLC who provides customer led solutions for its clients. We recognise that it is through the expertise, knowledge and understanding of our people that enables us to deliver an enriched customer experience. We value our people to ensure they get all the support, training and motivation they need to be successful. We have a first class training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress.

The ideal candidate for this role will have:

  • Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
  • The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions
  • A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do
  • The skill to utilise multiple systems to explore your customer’s needs and bespoke requirements
  • You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.

In this role you will:

  • Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and needs
  • Be passionate and care about offering a service to our valued customers that is second to none
  • Be confident, outgoing, and resilient and be able to quickly establish rapport with our customers and build lasting relationships
  • Demonstrate the ability to persevere in challenging situations and be able to work as part of a team is essential to this role
  • Treat customers fairly at the heart of all that you do
  • Manage the customer relationship to facilitate and negotiate an appropriate resolution agreeing a suitable outcome.

The Customer Service Team covers a working window of 7am to 8pm Monday to Friday and 8am to 4pm on Saturdays and Sundays. You will be required to work varied shift patterns during these hours including some weekend and bank holiday work.

To apply:

Send your CV to Iwanttowork@echo-ms.com before the closing date.

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