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Customer Service Advisor

Walsall, West Midlands

Closing date October 15th 2021

Salary £17,374.50

37.5 Hours

3 Positions Available

Echo Managed Services are part of South Staffordshire Plc and we have a number of opportunities for customer service individuals who have a desire to succeed and achieve weekly and monthly targets within our Inbound Contact Centre Team.

Our Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. The roles suit people with a passion for giving customers a great service. We offer a comprehensive training package to enable you to become experts in helping people. The role comes with an attractive basic salary, fantastic benefits including free parking, gym membership, plus first-class training, promotional opportunities, and offers the chance to develop your career with a highly regarded and forward-thinking company.

About you

We’re looking for people who are good listeners and enjoy talking to people. You’ll need to be flexible to work between the hours of 7am-8pm Monday-Friday and Sat/Sun/Bank Hols 8-4pm. You’ll be taking calls either inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call centre environment. To ensure you are an expert on all products and services, you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

Customer Service Candidate

o Experience working within a customer service role, ideally in a call centre.

o Be an excellent listener with the ability to flexibly adapt to customer needs.

o Excellent communication skills, able to listen and engage with people and communicate empathy and concern.

o A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills.

Please send your CV to no later than 15th October 2021.

Should your CV be shortlisted you will be required to complete a telephone interview of approximately 30 minutes. You will advised after this interview if you have been successful and what the next stages of the interview process shall be.

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