Metered Services
Major changes in water metering have taken place in recent years. Issues of water scarcity and affordability have pushed metering towards the top of the political and commentary agenda. Developments such as the increase in household metering and the application of remote reading and data logging, particularly in non-household metering, have made the subject a much greater concern for water companies.
Having provided services directly related to metering over many years, Echo has accumulated a deep understanding of the distinctive challenges in servicing a metered customer base, as opposed to unmetered. The ability to anticipate and prepare for differences, such as the increased level of interaction with metered customers or the increasing use and demand for web self service, requires knowledge which can only be gained from experience. More than this, transforming operations in preparation for even greater changes to metering policy, can only be achieved with a thorough understanding of the broader industry, its suppliers, its pressures and its
drivers