Echo's debt management teams manage all payments due and pursue settlement for these accounts. These services entail developing the credit strategy, early collections through to litigation and enforcement.
The key skills required for a results focused collections and recovery team are influencing and negotiating, communication and customer focus. A thorough knowledge of the collection processes, alternatives and systems are also required. Our debt collection agents are trained to provide appropriate circumstances in which our client's customers are happy to discuss their debt problems and potential solutions. Teams are trained to build relationships with these customers, deliver resolutions and avoid repeat contacts.