Consultancy

Echo designs and delivers customer process management services that enhance the quality of customer experience while releasing savings through efficiency improvements. We can help regulated organisations to establish appropriate customer services operating models, and then manage the transformation and delivery.

Echo is able to draw on a wide range of experienced regulated industry specialist people. Being uniquely placed as the UK's leading specialist provider of customer process management services to the UK water industry, our consultants both advise clients and also work with them to implement transformation.

Combining a pragmatic approach with the deep regulated industry knowledge of our people, our clients trust us to help address their specific challenges; not as a means to sell through bigger, enterprise wide solutions but as the specialists who can bring enormous levels of direct experience in the issues they face.