History
Today's generation of Echo's
service offerings and
strategic focus represents the culmination of over a decade's evolution and development. Most recently, Echo has been able to respond to growth by transforming the business structure and strategy, including significant strengthening of the management team, further aligning our people and our services to the needs of regulated industry.
Echo's history demonstrates a formidable track record in providing services to UK regulated organisations. Although our roots are firmly planted in the water industry, dating back to the formation of Rapid Systems out of
South Staffordshire Plc in 1998, Echo has also been involved in significant 'outbound' telemarketing and cross-selling activities serving a diverse range of sectors, such as: charities, financial, home shopping and telecoms. In recent years substantial growth has enabled Echo to become a specialist in purely regulated industry services.
Although multi-sector 'outbound' contact skills are now not a core service offering, they have served to enhance the techniques and processes we use in regulated customer services. Customer retention techniques have been integrated into our customer service culture, making outstanding customer care a critical part of the company's ultimate success. This helps to focus our people and to think of every customer interaction as an opportunity to increase satisfaction.