This research report takes an in-depth look at the current state of billing in the UK and what lessons can be shared to improve this aspect of customer contact...
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Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
More Billing & Customer Information Software
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Improving the experience for water customers during the cost-of-living crisis
According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…