Echo Logo

The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from ongoing collections to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.

Maximise revenue by treating customers fairly

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people, and that's why all are happy to come to work everyday.

Chris Cullen

Chris Cullen

Head of Sales and Marketing

Mark Alfer

Mark Alfer

Head of Operations

Eve Marangon

Eve Marangon

Team Leader

Mandy McCubbin

Mandy McCubbin

Account Manager

Izzy Braun

Izzy Braun

Team Leader

James Howitt

James Howitt

Customer Service Advisor

Susanne Curtis

Susanne Curtis

Collections Advisor

Jeff Dent

Jeff Dent

Learning and Development Consultant

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and collections with you.

News

Anglian Water Business links up with Echo to strengthen Out-Of-Hours incident support for customers

Customer service outsourcer also to provide 24/7 emergency cover for peaks in customer demand – supporting water company’s own in-house contact...

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Blog

Vision, Mission, Values: Not Just A Pretty Logo (But It Helps!)

The Echo coffee break blog is where our Senior Management Team take time out to share their thoughts. This month...

27 May 2015 by Anna Fell

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Case Study

The Tower of London Remembers. Echo Delivers

Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting...

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Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.


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