As a mid-sized service provider with a highly focused sector and service specialty,
we can boast enviable financial strength and stability and are proud to be engaged
in several long-term and high profile customer relationships. This combination of
sector specialty, commitment and stability sets us apart from other service providers
and has helped establish Echo as a trusted partner to regulated organisations.
A track record of smooth implementations, specialist consultancy and market leading customer service all highlight Echo's reliability. Evidence of high-performance service delivery is complemented by a high-performance business culture: Echo's people, from contact agent to executive board, are recruited on the basis of the value they can add to our customers and the regulated industry experience they can bring to help move us forward. More >>
Contract awarded following competitive tender, with Echo selected for its in-depth public sector expertise and compelling customer service performance
Customer service outsourcer also to provide 24/7 emergency cover for peaks in customer demand Ė supporting water companyís own in-house contact centre