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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.


Customer Contact
& Engagement

Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from pre-arrears, to prime, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

Maximise revenue by treating customers fairly

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.


Research shows over 60s struggle to pay water bills

Our latest survey reveals which age groups are struggling to pay their water bills, as we call for a fairer...


Black Friday: how did your customer service hold up?

So, as we approach the later stages of Black Friday 2015, it's worth pausing just for a moment to consider how...

27 November 2015 by Caroline Boden

Case Study

Collecting debt for Scottish Power - the customer-centric approach

Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...


Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Monica Mackintosh

Monica Mackintosh

Customer Service Director

Vicki Dixon

Vicki Dixon

Head of Operations

Emma Evans

Emma Evans

Test Manager

Kapil Sharma

Kapil Sharma

Senior Software Engineer

Sharon Dawkins

Sharon Dawkins

Collections Advisor

Tina Beeson

Tina Beeson

Collections Advisor

Frances Gyang

Frances Gyang

Team Leader

Zara Nelson

Zara Nelson

Customer Service Advisor

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values


Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.

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