Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.
Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.Communicate in the way customers want
We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from ongoing collections to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.Maximise revenue by treating customers fairly
Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.Bill customers accurately and build relationships
Here at Echo we're all about people. We cannot do what we do so well without great people, and that's why all are happy to come to work everyday.
Head of Sales and Marketing
Head of Operations
Customer Service Advisor
Learning and Development Consultant
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and collections with you.
Customer service outsourcer also to provide 24/7 emergency cover for peaks in customer demand – supporting water company’s own in-house contact...
The Echo coffee break blog is where our Senior Management Team take time out to share their thoughts. This month...
27 May 2015 by Anna Fell