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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from ongoing collections to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.

Maximise revenue by treating customers fairly

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Jim White

Jim White

Head of Service Delivery

Andy Mack

Andy Mack

Head of Software

Huwaida Ismail

Huwaida Ismail

Team Leader

Mandy McCubbin

Mandy McCubbin

Account Manager

Kuldip Ludhar

Kuldip Ludhar

Software Delivery Manager

Kate Lacey

Kate Lacey

Account Manager

Jeff Dent

Jeff Dent

Learning and Development Consultant

Stephanie Middleton

Stephanie Middleton

Support Secretary

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.

News

Echo sponsors Water Market Reform Conference

Water industry specialist Echo Managed Services supports 2nd July conference focused on helping water companies meet 2017 retail competition challenges.

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Blog

Why agility is critical to deliver exceptional customer experiences

However satisfied your customers are with the service you provide, there will be times – not all predictable - when you...

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Case Study

Recruiting for the RAF hits new heights

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...

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Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.


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