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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.


Customer Contact
& Engagement

Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from pre-arrears, to prime, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

Maximise revenue by treating customers fairly

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.


Grosvenor Services Group sponsors CCR-Interactive Conference

We are delighted to announce that Grosvenor Services Group, a part of Echo Managed Services, will be supporting and sponsoring...


Debt Collection Agencies: How To Choose The Right One

So you've made the decision to outsource your debt recovery process to an expert debt collection agency, but how can...

25 September 2015 by Tony Slome

Case Study

Recruiting for the RAF hits new heights

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...


Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Vicki Dixon

Vicki Dixon

Head of Operations

Nigel Baker

Nigel Baker

Managing Director

Peter Jarvis

Peter Jarvis

Commercial Director (Grosvenor)

Nick Adams

Nick Adams

Web & Graphic Designer

Kapil Sharma

Kapil Sharma

Senior Software Engineer

Andrew Cook

Andrew Cook

Customer Service Advisor

Kate Lacey

Kate Lacey

Account Manager

Manjoth Blugan

Manjoth Blugan

Collections Advisor

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values


Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.

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