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The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, debt recovery and billing processes to enhance your customers' experiences, build loyalty and enhance your profitability.

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Customer Contact
& Engagement

Choosing our outsourced, insourced or managed contact centre service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from early arrears, to live, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.

The customer-centric approach to debt collection

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, debt collection and billing with you.

News

Echo helps Barchester Healthcare to streamline new customer journey

One of the UK's largest residential care providers Barchester Healthcare is working with the team at Echo in a major...

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Blog

Customer service: 1 in 3 over 65s choose digital channels

Our latest consumer research survey reveals that 1 in 3 over 65s prefer to communicate with businesses via digital channels...

10 February 2016 by Chris Cullen

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Case Study

Collecting debt for Scottish Power - the customer-centric approach

Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...

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Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Chris Cullen

Chris Cullen

Head of Sales and Marketing

Jim White

Jim White

Head of Service Delivery

Kate Lacey

Kate Lacey

Account Manager

Huwaida Ismail

Huwaida Ismail

Team Leader

Tina Beeson

Tina Beeson

Collections Advisor

Lisa Pritchard

Lisa Pritchard

Business Analyst

Karen Hine

Karen Hine

Service Desk Manager

Zuhayb Raja

Zuhayb Raja

Administrator

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.


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