Echo Logo

The right people.
The right processes.
The right customer experience.

Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.


Customer Contact
& Engagement

Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

Communicate in the way customers want

Debt Recovery
& Revenue Management

We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from ongoing collections to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.

Maximise revenue by treating customers fairly

Billing & Customer
Information Software

Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Bill customers accurately and build relationships

Knowledge Centre

Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.


A New Appointment for Echo's Debt Collection Division

We are pleased to announce the appointment of Tony Slome as Business Development Manager to support growth plans within our...


10 Dos and Don'ts For Successful Web Chat Engagement

Web chat is clearly one of the fastest growing customer contact channels in UK contact centres today. With usage gathering...

21 August 2015 by Caroline Boden

Case Study

Recruiting for the RAF hits new heights

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...


Meet the Team

Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.

Anna Fell

Anna Fell

Head of People and Development

Karen Banfield

Karen Banfield

Contact Centre Director

Caroline Willoughby

Caroline Willoughby

Collections Advisor

Karen Hine

Karen Hine

Service Desk Manager

Matthew Friend

Matthew Friend

Technical Consultant

Stewart Kemble

Stewart Kemble

Team Leader

Nick Adams

Nick Adams

Web & Graphic Designer

Lorraine Griffin

Lorraine Griffin

Collections Team Manager

Career Opportunities

Interested in joining the team? Explore current opportunities at a location near you...

Vision, Mission and Values

Our vision

One Echo, creating opportunities through growth.

Our mission

Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.

Our values


Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.

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