Echo helps you deliver a quality end-to-end customer journey. Our three core services improve your customer contact, billing and debt recovery processes to enhance your customers' experience, build loyalty and enhance your profitability.
Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.Communicate in the way customers want
We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from ongoing collections to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Echo can help.Maximise revenue by treating customers fairly
Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.Bill customers accurately and build relationships
Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.
Head of Service Delivery
Head of Software
Software Delivery Manager
Learning and Development Consultant
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.
However satisfied your customers are with the service you provide, there will be times – not all predictable - when you...