Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.Communicate in the way customers want
We maximise debt recovery and revenue collection by using sophisticated strategies. These have been tried and tested to deliver in a wide variety of circumstances – from pre-arrears, to prime, to aged debt recovery. The fact is when your normal debt recovery strategies have drawn a blank, Grosvenor Services Group - part of Echo, can help.Maximise revenue by treating customers fairly
Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.Bill customers accurately and build relationships
Behind every exceptional customer experience is a wealth of knowledge and expertise. Here we share our expertise in customer contact, billing and debt collection with you.
Our latest survey reveals which age groups are struggling to pay their water bills, as we call for a fairer...
So, as we approach the later stages of Black Friday 2015, it's worth pausing just for a moment to consider how...
27 November 2015 by Caroline Boden
Discover how Grosvenor Services Group, a part of Echo Managed Services, successfully collects live debt for Scottish Power. Learn how...
Here at Echo we're all about people. We cannot do what we do so well without great people. We're people who are passionate about what we do, who are happy to go the extra mile for our clients and who are happy to learn, develop and grow.
Customer Service Director
Head of Operations
Senior Software Engineer
Customer Service Advisor
Interested in joining the team? Explore current opportunities at a location near you...
One Echo, creating opportunities through growth.
Staying true to our values, we provide customer led solutions for clients whose principles and beliefs we share.
Through the expertise, knowledge and understanding of our people, we collaborate to deliver an enriched customer experience;
protecting your brand as if it's our own.